Yelp’s critics often counter that these legal victories, such as 2011’s Levitt v. In their defense they highlight the legal victories they have had over business owners who have brought lawsuits. Yelp, for its part, has denied any and all accusations of unfair practices regarding review filtering. You can see the trailer for yourself below: The documentary follows legal action taken by business owners against Yelp based on their review filtering practices and threats from salespeople regarding the reputation of businesses that choose not to utilize Yelp’s advertising services. Many of these complaints will be hitting the big screen later this year in the documentary Billion Dollar Bully. The FTC had received more than 2,000 complaints about Yelp’s business practices from 2008 to 2014, many of them related to these exact complaints. In reality, some business owners’ claim, this review filtering process is used to strongarm businesses into advertising with Yelp or punish those who choose not to. In a perfect world, this filter is meant to catch people who are writing negative reviews out of spite (former employee, disgruntled customer, etc.) or out of blind positivity (friendship with the owner, someone’s very proud mother, etc.). Much of the concern over Yelp’s business practices is related to their “Recommended Review” filtering feature. Wait, Yelp Is Awesome! Why Do Small Business Owners Hate Yelp?įor years, there have been complaints of shady practices by Yelp but without hard evidence these complaints are usually dismissed as unfounded.
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